1. LOGIN AND REGISTER QUESTIONS

Why register? || How to start? ||How to login? || I have lost my password || Suspend or cancel account ||

How many people can use I account? || I'm new to forex

Q. Why register with Signalator website?
A. All signalator services (signals forex and guaranteed fx alerts) are sent through the website. Email, SMS and Website access of the services can only be made in case you have an account with us (free of charge)

Q. How can I start trading using Signalator trading signals?
A. To begin receiving Signalator signals you have to do two things: Register with the website and subscribe to one of our signals . You can take these steps in any order. Please allow up to 12 hours for your account to be active after the payment

Q. How do I login to my personal page?
A. To access your personal page, fill in your login and password details at the top of any Signalator's page.

Once you have logged in, you will find the following options:

Q. I have lost my login/password, what do I do?
A. You can restore your login and/or password by filling in your email in Restore Login/Password page. Your password and login will be emailed to you. Please check your email after submitting your details.

Q. I want suspend or cancel my account, what should I do?
A. a)You can suspend your account at any time for an unlimited period of time simply by asking your personal manager. Click here to contact customer support department.
b)If you wish to cancel your subscription and do not want pay any more, just do not renew your subscription. Signalator does not use auto renewal subscription for its services.

Q. How many people can use 1 account?
A. 1 account = 1 person. However if you are interested in subscribing several accounts, each additional account is just 50% of the price

Q. I'm new to forex. Can I use your services?
A. Signalator forex trade signals are very straight forward to understand and execute. Both professionals and forex newcomers can trade forex equally successfully using Signalator services. Whenever you have any question, contact our customer service department.

Can't find your question? Feel free contacting us.

2. SIGNALATOR FX SIGNALS ACCESS, TRADING, UNDERSTANDING AND EXECUTION

Access to the signals || Signalator terms || When to make a trade? || Nothing has changed during update

What is the difference between Signals? || I don't want all signals || SL/TP levels || Bid or Ask price?

Wait for the opening price or not? || No Email and/or SMS || Missed trade or a new customer

What currencies you offer? || Why fixed update time? || What deposit to use?

Q. How do I access my signals?
A. All subscriptions include SMS, Email, HTML delivery of signals. (You can check receive SMS/Email alerts when registering with the site or by asking your personal manager)

a) Email. You will be receiving email alerts to your email address. If you do not receive emails please contact your personal manager. Signalator can not guarantee delivery of emails. Depending on your provider emails can be delivered with great delays.

b) HTML. Signalator gives 100% warranty for forex signals HTML delivery. If you see no signals on the website - no trades are made. To access your signals, go to your personal page (check login instructions here)

c) SMS. SMS delivery is not guaranteed. (Click to see an example of signals forex delivered to our clients)

Q. What do Long, Short, Flat, Cover and other abbreviations mean?
A. Short at (or Sell Short) = Sell chosen currency.
Long (or Buy Long) = Buy chosen currency
Flat (or Square/Cover) = Close current trade
TP - Take Profit level
SL - Stop Loss level

Q. How do I know when to open or close a trade?

A. All times are fixed. Signalator offers 2 forex signals: Pound and Euro updated at 1:00, 10:00 and 17:00 London, UK time.
On the top of signals page you will find the following table:

Signalator forex signals (Mon-fri at 1:00, 10:00 and 17:00)	Last update	Current signal
Pound	3 Jun 09 17:00	Check Pound
Euro	4 Jun 09 1:00	No updates

Signal title, time of signals and the most recent update are available.

More detailed information on Signals delivery examples, please read here.

Q. I have visited the trading signals update page and nothing has changed, what does this mean?
A. Signals are updated (signals updated are sent) only at defined time. At specified time we update our positions. Sometimes we do not make any trades during updates and we place a "No updates" message. Please note: trades are note made every update.

Q. What is the difference between Euro and Pound?
A. Euro is a EUR/USD forex signal and Pound is GBP/USD signal forex. Signals are independent and you can trade either one of them or both.

Q. I do not want all of the signals, what should I do?
A. You can subscribe to any signal . All Signalator signals are independent from each other and traded separately.

Visit Signalator forex signals page and Performance page to decide which signals best fit your needs.

Q. What level of Stop Loss and Take Profit I have to place?
A. To get the same results with us you have to place Stop Loss and Take Profit levels exactly the same as we do. If want to be a little bit more confident place 2 pips below Take Profit and Stop Loss levels as various dealing companies use different data.

Q. What currency prices Signalator uses for trading?
A. Long trades: When we open a trade we use "Ask" price + 4 pips spread so that you can execute trade the same level with us or even better. When we close a long position (Stop Loss / Take Profit levels or by market) we use a Bid price.

Short trades: when we open a new trade we sell at "Bid" price. When we close a trade by SL (Stop Loss) / TP (Take Profit) or by market order we use "Ask" prices and add 3 pips for closing in case of market closure.

Q. Do I have to wait the same price for entering as yours?
A. No! As soon as you receive a signal you have to make a trade. Opening price indicates the price we have entered the market. In most cases our clients knowing when a new signal comes out execute our signals within +/- 4 pips from our prices. You should place the same SL and TP levels to trade with us.

Q. I received neither Email nor SMS signal but when I check a website I find that trade was made, why?
A. When we send our signals we send it to HTML (Personal Page), Email and SMS (if subscribed).
We guarantee delivery of signals to HTML only. Email and SMS signals may not be delivered for some reason. To be sure you are receiving our signals please check your signals on the website.

If you have difficulties with Email/SMS delivery, please contact our customer services department.

Q. I checked a webpage 3 minutes after the specified time and did not find any changes?
A. Our signals are updated within 5 minutes after the time specified for an update. Firstly we execute trades and then publish an information about what signals were updated. It takes some time. Anyway if you see no changes at **:05 - no signals were sent. Everything remains the same.

Q. I have just connected (or missed a signal's update), what should I do?
A. If you have missed a signal's update or have just connected to Signalator services and there is an open position you should enter the market only in case you are entering better then we did.

Example:

8 Apr 2009 10:00 Pound Short at 1.4741 Open at 1.4741 Cover at   Stop Loss 1.4856 Take Profit 1.4541 Move SL/TP levels

If current market prices are above 1.4741 level you should sell GBP/USD and place both SL/TP levels. In case market is lower than 10 pips from the opening price we do not recommend opening a new trade until the next update as you can probably receive a loss equal to the price difference between yours and ours opening.

Q. What currencies you trade and why?
A. Signalator Ltd offers only 2 Major currency pairs: EUR/USD and GBP/USD

We have chosen these currency pairs having in mind the following ideas:
- Volatile enough to make good profits within short period of time
- predictable enough for signals providing
- easy understandable calculation of profits and losses
- 3 major World currencies (GBP was the major reserve currency, USD is a reserve currency and EUR is going to step up)

Q. Why Signalator provides fixed updates time for its services?
A. We do not think market moves on time. We currently use fixed updates time only for purposes of execution. As you know when a new signal comes out you are ready to make a trade at that time. Our signals will never surprise you.

Why fixed update time is very important for making profits? When you are ready to make trades you can do that. You can plan your life in advance. Our signals are both profitable and executable.

Q. What deposit should I use for trading using your signals?
A. Signalator analysts offer you recommended levels of deposits for trading forex. To check what level of deposit you shall choose, please refer to Recommended deposits page. All relative calculations presented on the website are made considering these levels.

Did not find what you were looking for? Ask a question and help us improve our services.

3. SUBSCRIPTION AND PAYMENT OPTIONS

What will I receive? || How much does it cost? || How can I pay? || What currency I can pay in?

Q. What I receive for my money?
A. Signalator Ltd. offers two types of subscription to its services: Pay As You Go and Monthly Subscription.

All subscription types include

- SMS / Email / Html delivery of your signals (1 Phone number and 1 Email account for 1 account)
- Exact entry and exit recommendations including Stop Loss and Take Profit levels
- Fixed update time. You will never have to miss a signal (Signalator services are easy executable)
- Set and forget signals. Once placed signals are not updated until the next update

Pay As You Go (guaranteed forex alerts) (read in more details about Pay As You Go)
- Pay for net profits only. You buy pips of profit you want and as you receive profits your left pips balance is affected
- Signalator guarantees you receive profits with pips purchased.

Pay on a monthly based plan (discover more about monthly subscription)
- You pay the fixed subscription cost even if signal's monthly profit is +1,772 pips (Pound in April 2009)
- Discounted subscription with up to 40% off are available

Q. What are the prices for Signalator Signals Subscriptions?
A. Signalator offers a wide range of subscribing and payment options, including discounts, bonuses and etc.

We have created a simple 1 click checkout page and more sophisticated with full range of services shopping cart. Use one that fits you best.

Please refer to one of these pages for current prices and special offers.

Q. What are the payment options for Signalator’s services?
A. We can accept payment almost in any currency and payment method including: Visa, MasterCard, PayPal, Western Union, Webmoney, Bank Wire Transfer.

Please refer to Signalator forex signals subscribe now page for more details - click here.

Q. In what currency I can make a payment?
A. Mainly we accept payments in Euro, US Dollars, Pound Sterling. Though we can accept payment almost in any currency.

If you are not happy with our payment options, please contact us and we will be glad to assist you.

4. SIGNALATOR FX SIGNALS PERFORMANCE

Where I can find signals performance? || What profit in USD, % and Pips you offer? || Is your statistics real?

 

Q. Where I can find your trade records?
A. You can check signals stats from the year 2000 including every trade open and close date and time, price and profit. 

- Please refer to Signalator Forex Signals Performance Page for total statistics from 2000 and last 6 months of trading.
Please visit this page to read more.

Q. What does profit in pips mean? I need to know profit in USD and %.
A. All Signalator signals are traded with 1 lot.

USD Equivalent. Depending on your deposit size it can be either 1 Standard Forex Lot where 1 pip = USD10 or 1 Mini Forex Lot where 1 pip = USD1.

Profit in %. We use recommended deposit levels for trading our signals. To calculate % of profits, simply divide profit gained by the deposit amount.

Example. Pound signals gained +1,346 pips profit in April 2009. This signal has 2,284 pips as a recommended deposit amount. It means you need 2,284 pips (depending on your trading account it equals $2,284 for 1 minilot or $22,284 for 1 Standard Lot). Profit for trading = +$1,346 for 1 Minilot / $2,284 = +58%. For 1 Standard lot profit equals +$13,460 / $22,284 = 58%

To find out what level of profit you can expect please refer to Signals' statistics pages.

Pound || Euro || Premier Pro

Detailed every trade data, total profit and major results data are offered.

Q. How can I  understand your statistics is real?
A. There are two options:

- We publish (real time) all our signals at Signalator Blog with Google Blogspot. Only closed trades are published there. Until a trade is open you can't view it. Once trade is closed you can see the signal and the exact time/date when signal was sent. So this is a kind of a authentic proof of our services. Please visit this page to check more.
- Try signalator forex trading signals with Premier Pro trial and you will see all data published on the website is absolutely real.

Should you have any questions regarding Signalator Forex Signals past performance and future profits, do not hesitate contacting us

5. CONTACT SIGNALATOR LIMITED?

Q. How do I contact Signalator Limited?
A. We will be glad to assist you any time. Please use Signalator contact us page.